• How do I service or repair my watch or jewelry piece?

    Please go to the owner's lounge section of our website. Read the instructions and fill out the form accurately. Print out the confirmation and include it with your item.

  • How do I check the status of my service, repair or return?

    Our service center will call you when your item is received. A follow-up call will be made for estimates. A last phone call will be placed at the time of shipment returning your item.

  • What is covered on a watch under warranty?

    The movement of your watch is covered under warranty.

  • How do I get a new band,strap,buckle,clasp?

    Bands, straps, buckles, and clasps are not covered under warranty. To purchase a new band, visit your local retailer (put a link to find a location).

  • Is the coating on my watch covered under warranty?

    The coating on your watch is not covered under warranty. We do not re-coat/re-plate watches in our repair center.

  • How do I pay for my repair service?

    All items are shipped back via FedEx or UPS using a C.O.D. (Cash on Delivery) service. Please prepare a cashier’s check or money order payable to IceLink in the total amount quoted and give to the FedEx or UPS driver at time of delivery.

  • How do I get a new battery, springbar, pin, screws, or any other small parts?

    For technical and quality reasons, we do not deliver individual spare parts. Please send your item to our repair service center (provide link).

  • Can I swim and shower while wearing my watch?

    Most watches are water-resistant. No watch is truly waterproof. A water-resistant watch has gaskets that help seal the case against average water pressure at a stated pressure or depth. A watch that is water-resistant to 3ATM, for example, is built to withstand the average pressure occurring at 99 feet or 30 meters below the ocean’s surface. However, unless the watch is labeled as a diver's watch, we do not recommend swimming with it.
    Watch seals are generally designed to withstand only casual contact with water, such as splashes of water and rain. We also do not recommend you shower, enter steam rooms, or bathe while wearing your watch. Many agents, including steam, soap, mildew, salt water, perfume and chlorine can get into the watch, and if not cleaned immediately, the gaskets and seals can break down over time, allowing dust or moisture to penetrate the case and potentially damage the moving components of your watch.

  • Can my local jeweler service my watch?

    For normal repairs such as battery changes, band replacement, jewelry sizing, you may consult your reputable local jeweler.

  • How long does a typical repair take?

    Please allow 10 business days for a repair service.

  • How should I pack and mail my item for repair?

    Pack it securely in padded wrapping materials (for protection against shock) in a sturdy box sealed with tape. DO NOT use the gift box that came with your watch; it is not designed for shipping.
    If still under warranty, please include your valid warranty card, or a copy of the original sales receipt from the authorized retailer.
    Ship the item via the courier of your choice, but you may wish to choose a method that allows you to track the package. Remember to insure your watch for its full replacement value.
    To ensure safe delivery, please do not put “IceLink” on the cover of the package.

  • How do I find a local IceLink dealer?

    Please use the dealer locator (include link) from the main menu on our website to search for local dealers in your area.

OTHER COMMENTS OR QUESTIONS

Email us at info@icelinkwatch.com