Repairs and Warranty

JEWELRY REPAIRS AND WARRANTY

At IceLink we stand behind the structural integrity & craftsmanship of all our pieces and offer a 2 year warranty. 

If for whatever reason your Icelink piece is damaged or breaks during normal wear due to a defect in material or workmanship, we will repair it at no cost or give you a product of equal value if we no longer carry that product. Replating is not covered by warranty and has a $15 fee per item.

Bicycle bracelets have a lifetime warranty.

Please retain your receipt and pass it onto the gift recipient, as the original proof of purchase is the warranty.

Eligibility of this warranty is determined upon receipt and inspection of the item. If it is determined that there is a metal or manufacturing defect, we will establish options for repair or replacement. Based on the availability of parts/ product;  if an item is beyond servicing we will offer you credit for the value of the item. 

After 2 Years (or if no proof of purchase can be provided), we can still help ensure your piece is loved for years to come - we will offer repairs for the lifetime of your piece for a small fee. You can set this up by emailing us at:

info@icelinkwatch.com

How Do I Send In My IceLink Piece for Repair?

Drop off (some repairs may be done quickly on-site)

IceLink at NoHo West

6140 Laurel Canyon Blvd #100

North Hollywood, CA 91606

Mail To:

IceLink Warehouse

3012 Riverside Drive - Los Angeles CA 90039

1. Send only the item which needs to be repaired along with its corresponding paperwork/receipt. Do not send the box or additional bands and/or accessories. Please make sure your item is packed carefully so that is protected against possible damage during shipment.
2. We strongly suggest that you insure your package for the accurate value that it holds through the shipping carrier; IceLink will not be liable for its loss or damage on the way to our facility.
3. Include a note in the package with: your full name, shipping address, contact number, email address, warranty card/receipt (if applicable), and a description of what needs to be serviced.

How long will it take?

Once we receive your item, we will inspect it and contact you with an estimate if applicable.  Upon approval and payment, the repair should generally take 7-14 business days unless otherwise stated. 

Got the wrong size?

IceLink does not send labels in the event of a returned item or special requests such as (size, color, length) etc. If the client ships the item to us at their expense, IceLink is happy to cover the shipping charge on the way back. Include a note in the package with: your full name, contact number, email address, warranty card/receipt (if applicable), and the requested size.

WATCHES | WARRANTY

What is covered?

The hands, dial, and watch movement are the only components covered under the warranty. If the watch proves to be defective in workmanship under normal use, it will be repaired or replaced free of charge at the discretion of IceLink Service Center. Any defected item(s) must be reported the day of delivery.  You can send in this request to info@icelinkwatch.com.  Warranty is valid with proof of purchase (i.e. sales receipt, warranty card).

Watches: 2 Years

What is not covered?

• Case, crystal, crown, strap, or metal band.

  Damage resulting from improper handling, lack of care, accidents, or normal wear and tear

• Water damage taking into consideration water resistance rules.

• Repairs if the watch was not originally purchased from an authorized IceLink retailer
• This warranty is void if the watch has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in material or workmanship.
• Select sample sale or marked down watches purchased in store will be exempt from warranty. This will be disclosed at check out.

How much will it cost?

There is no charge if the issue is covered under warranty.  If your issue isn’t covered, you’ll pay an out-of-warranty fee.  A return shipping and handling fee will apply to all warranty service.